Policies

You deserve to love the products and services you receive!!!

To ensure you have the best experience, please read the following carefully. If you have any questions/concerns, please contact me. Thanks for your patience and understanding as I continue to improve my processes.

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PROCESSING TIME

I try my best to ship out orders within 1-3 business days.

ESTIMATED SHIPPING**

  • United States: $7 (Priority Mail)
  • Everywhere else: $22 (First Class Mail)

***Please make sure to input the correct shipping address. Accuracy matters to ensure your package arrives safely.

TRACKING

If you’d like tracking information on your order, please send me an email at hello@piecescalligraphy.com.

RETURNS/EXCHANGES

Refunds will be handled on a case by case basis. If there is an issue with your order, contact me within 7 days of receipt. I will gladly replace any missing items or damaged products free of charge.

INTERNATIONAL ORDERS:

  • CUSTOM AND IMPORT TAXES: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs. Thanks for understanding! 🙂
  • INSURANCE (INTERNATIONAL ORDERS): If you’d like to add insurance to your order for an additional cost, please send me an email at hello@piecescalligraphy.com.

 

The policies outlined above are subject to change. If you have any questions or concerns, you can contact me anytime.